Here’s one for the CITCC Record Book: A customer called in awhile back to tell me he dropped his laptop, but the good news, according to the customer, was that it only fell two feet before it hit the floor. Now if he could just get all of the buttons back on the keyboard in the right places. No matter, the hard drive was destroyed. “But I only dropped it two feet”.
I was barely able to refrain from asking how high it came up on the second bounce.
Another classic moment was the caller who informed me that he fell down the stairs with his laptop. After thumping down the steps it came to rest on the landing. Needless to say this happens and just as needless to say is the fact that it’s a total loss when it does.
