Every now and then I get a call that is one for the record books. I don’t expect everybody to be experts on the use of their computer, that’s why I have a job after all. I do however expect you to be able to answer

“Ok, ma’am what operating system do you have ?”

“I don’t know”

“Is it XP?”

“What’s XP”

“That’s an operating system”

“You mean on the computer?”